Accessibility

Last updated: 5 May 2026

AR-ADR is committed to making this website and our dispute resolution service accessible to as many people as possible.

Standard we follow

This website is designed to meet WCAG 2.2 AA. We have aimed for:

• Plain English content.
• Sufficient colour contrast.
• Keyboard-only navigation, including a “skip to main content” link.
• Resizable text and reflow without loss of content.
• Form fields with explicit labels, hints and error messages.
• No tracking scripts or non-essential cookies.

Reasonable adjustments

If you need an adjustment to use our service, tell us when you apply or at any point during the case. Examples include:

• Documents in large print, plain text or accessible PDF.
• Extra time to respond.
• Communication by post if email is not suitable.
• Communication through a trusted representative.
• Interpreter or BSL support, where reasonable.
• Audio recordings of decisions, where reasonable.

Language

The default language of the procedure is English. If English is not your first language, tell us — we will work with you to find a reasonable solution.

Contacting us about accessibility

If something is not accessible, or you need help to use this service, email accessibility@aestheticresolution.com or contact us. We aim to respond within 5 working days.

Enforcement

If you contact us about an accessibility issue and you are not satisfied with our response, you may refer the matter to the Equality and Human Rights Commission (EHRC).

Known issues

None at this time. If you find one, please tell us using the contact details above.

How this statement was prepared

This statement was prepared on 5 May 2026. It has been informally tested using keyboard navigation, axe DevTools and a screen reader (NVDA on Windows). We will revise it after each substantive site update.